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Ship dates from suppliers. Answers from recall accounts.

Waterspyder shows which suppliers and recall accounts are due for follow-up. A buyer or recall coordinator decides who gets a call, voice agents powered by HappyRobot make it, and Waterspyder mails and tracks the recall letters. Routine answers are recorded. The rest come to your team with the call attached.

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The demo runs on three fictional manufacturers and needs a demo sign-in, sent with the walkthrough.

Risk board Granite Ridge Motion Controls, 3 of 73 lines
  • Ironbridge Gear WorksPlanetary gearhead, 5:1Arrives Nov 19, 3 days after it’s neededAt risk
  • Bluewater Bearing Co.Deep groove ball bearing 6005Arrives Nov 23, 3 days after it’s neededAt risk
  • Harbor Point ElectronicsOptical encoder, 1024 PPRArrives Nov 9, the day it’s neededWatch
Recall ABM-2026-014 Simulated
  1. Notice in the mail
  2. No answer after 10 days
  3. HappyRobot call
  4. Answered: 72 on hand, quarantined
  5. Confirmation letter mailed
From the sample data on Monday, October 19, 2026: Granite Ridge’s supplier board, and one account in Alder Bay Medical’s recall. The mail steps and the call are simulated.

Two kinds of follow‑up, one set of rules

A supplier that hasn’t confirmed a ship date and a hospital that hasn’t answered a recall notice are the same job: someone outside owes you an answer. Both run on the same client record, the same HappyRobot account and the same calling rules.

Supplier follow-up

For buyers with open purchase orders

  • A risk board ranks every open PO line by whether it will reach the plant by its need date.
  • A buyer starts the first call. One call per supplier contact covers up to eight lines that need an answer, most urgent first, and asks the supplier to reconfirm each ship date.
  • Answers that keep a line on or ahead of its date are recorded. Slips, splits and short quantities wait for the buyer.

Open a sample risk board

Recall notices

For quality and regulatory teams running a recall

  • Notices go to the businesses that received the product, such as hospitals, distributors, dealers and grocers, by first-class or certified mail, tracked through USPS.
  • An account with no answer in the response window comes up for a call asking for units on hand and what was done with them. A Class I recall’s first call is due the day the notice is sent.
  • After three unanswered calls, once the response window has passed, the account is due a certified second notice. One that still doesn’t answer, declines or asks for a person goes to your recall coordinator.

Open a sample recall

Every answer given on the agent’s call is confirmed on paper

A letter is slow but carries weight. A call is fast but leaves no paper. Waterspyder uses both: accounts that don’t answer the letter are due a call, and an answer given on the call is due a letter confirming what was said.

  • The AI never writes a letter. Every notice, second notice and confirmation comes from a fixed template, filled in with the recall’s facts and the answers given on the call.
  • Printed and mailed through PostGrid, with USPS scans showing each letter in the mail, out for delivery or returned to sender.
  • One record per account with every letter, scan, call and answer, and its date. The loop is designed around FDA’s recall guidance; this is not legal advice.

Alder Bay Medical
1180 Harbor Way
Tacoma, WA 98421

Devon Price
Lakeshore Infusion Partners
1 E Erie St
Floor 4
Chicago, IL 60611

URGENT: MEDICAL DEVICE RECALL

Monday, September 28, 2026
Reference ABM-2026-014

Dear Devon Price,

Alder Bay Medical is recalling the product below. Our records show 180 units shipped to Lakeshore Infusion Partners.

ProductFlowSure 3 infusion set, 10 drops/mL
Affectedlots 25F112 through 25F140
ReasonThe bond between the spike and the drip chamber can leak, which can delay therapy or let contaminants in.

What to do: Stop using and distributing sets from these lots, set them aside marked do not use, and ask us for a prepaid return kit. If you passed any on, tell us where they went.

Tell us within 10 days how many units you have and what you did with them, by calling (253) 555-0190 and quoting ABM-2026-014. Please answer even if you have none.

Sincerely,
Riley Chen, Quality and Regulatory
Alder Bay Medical

The notice to Lakeshore Infusion Partners as the app renders it; PostGrid prints the addresses. In the sample, the letters are simulated.

Your team decides who to reach. The agent makes the call. Waterspyder keeps the record.

  1. Step 1

    Your team picks who to reach

    A buyer starts calls from the risk board. A recall coordinator sends notices and starts calls from the recall page, which shows the accounts that are due.

  2. Step 2

    A HappyRobot voice agent calls

    It says it’s automated and recorded, works from the facts on file, and is instructed never to agree to a price, quantity or date change.

  3. Step 3

    Answers come back to Waterspyder

    Routine answers update the line or the account. Anything that needs a decision goes to the buyer or recall coordinator.

Calling hours and limits
Weekdays, 8 a.m. to 5 p.m. in the supplier’s or account’s time zone, with a do‑not‑call flag and a daily cap.
Business calls only
Calls go to suppliers and to the businesses that received a product. Consumer notification is out of scope.
A person starts every letter and first call
The only automatic calls are voicemail retries on supplier calls, and they’re off in the demo.
Reports stay with your team
Waterspyder keeps each account’s record. Reports to FDA stay with your regulatory team.

Read the details: the full recall loop, where each sample account stands, and what HappyRobot and Waterspyder each do.

Three sample manufacturers, each running both programs

Each has a supplier risk board and a recall or safety notice with accounts at different stages.

The companies, their suppliers and their accounts are fictional. In the demo, letters are simulated or sent in PostGrid test mode, which never prints, and scripted calls are labeled Simulated. Live demo calls dial one allowlisted number, and the business-hours check is off.

See it on a sample manufacturer

Open Alder Bay Medical’s day in the demo: its supplier lines and its recall.

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